Abu Hurera Zuberi (also written Abuhurerah Zuberi) works across technology and operations in the ZW Global Group business ecosystem. At ARC LLC Technologies he works on the software the company builds for BPOs and call centers. At Alrehman Communication LLC he has worked across the business since 2020, from people and finance to business development and performance marketing.
Contact-center software at ARC LLC Technologies
Since 2023, Abu Hurera has worked on ARC LLC Technologies’ software for BPOs and call-center operations. His work spans product and business strategy, the technology roadmap, business development, partnerships and client relationships. The goal is consistent: systems that remove manual operational work so call centers can scale.
The areas he works on include:
- Call-center management. One platform for operations, lead management, agent performance, HR, financial reporting, analytics and workflow automation, in place of scattered spreadsheets and disconnected systems.
- Data management. Processing, filtering and reporting on call and lead data for contact-center teams.
- Dialer automation. A product in development that takes over routine work usually handled by dialer administrators.
- AI and voice automation. Intelligent automation and voice solutions that reduce repetitive work.
Operations at Alrehman Communication LLC
Abu Hurera joined Alrehman Communication LLC in 2020 and has worked across most of the business. He started in HR administration and went on to work in HR, finance and business development. Today his focus is business development and performance marketing: campaigns, partnerships with teams that handle inbound call flows for live-transfer campaigns, and the growth of the team at the company’s Rawalpindi office.
How he approaches the work
Working on both the operating side and the software side gives him a direct view of the manual work that slows contact centers down. His stated aim is to build technology that lets businesses do more with fewer manual processes, better data and smarter systems.
Background
Abu Hurera studied Aviation Management (BS) at Air University. He is the younger brother of Wali Zuberi, and the two work side by side in the businesses of the ZW Global Group ecosystem.
Questions and answers
Who is Abu Hurera Zuberi?
Abu Hurera Zuberi works on technology and operations at Alrehman Communication LLC and ARC LLC Technologies, two businesses in the ZW Global Group ecosystem. He is based in Islamabad, Pakistan.
What does Abu Hurera Zuberi work on at ARC LLC Technologies?
Software for BPOs and call centers: a call-center management platform, data management for contact-center teams, dialer automation (in development) and AI and voice automation. His work covers product and business strategy, the technology roadmap, partnerships and client relationships.
What does he do at Alrehman Communication LLC?
He has worked at Alrehman Communication LLC since 2020, across HR, finance and business development. His focus today is business development and performance marketing, including partnerships with teams that handle inbound call flows for live-transfer campaigns.
Is Abuhurerah Zuberi the same person?
Yes. Abuhurerah Zuberi, Abu Hurerah Zuberi and Hurerah Zuberi are spellings of the same name. His LinkedIn profile uses Abuhurerah Zuberi.
How is Abu Hurera Zuberi connected to Wali Zuberi and ZW Global Group?
He is Wali Zuberi’s younger brother. Both work in the businesses that make up ZW Global Group – Our Business Ecosystem: Alrehman Communication LLC and ARC LLC Technologies.
How can I contact Abu Hurera Zuberi?
By email at [email protected], on LinkedIn, or through the ZW Global Group contact page.